Our Services
Our dedicated team offers full-service management, including property preparation, platform listing, calendar management, competitive pricing, and meticulous cleaning and maintenance.
We excel in guest communication and relations, efficiently handle complaints, and maintain organized record-keeping.
From 5-star villas to single-room studios, we enhance your property to exceed guest expectations, bringing unique, cost-effective solutions and a personalized touch that sets us apart.
Full Service Management
Dwell has access to all the tech and management tools that much larger companies use to increase your rental property's ROI.
However, what really sets us apart from the competition is the personal service, passion, and experience dedicated to your success.
Listing on Platforms
Listing your rental property on popular platforms like Airbnb, Booking.com, lekkeslaap.co.za, and VRBO is essential for attracting guests.
We make sure your listing is detailed, accurate, and includes high-quality photos.
Pricing Strategies
Pricing your rental property competitively is critical for attracting guests and maximising rental income.
We consider factors such as location, seasonality, and local events when setting your prices.
We utilise a commercial dynamic pricing model that is robust but is also tailored to your property by the Dwell team based on extensive experience.
Guest Relations
Effective communication with guests is a prerequisite for a positive guest experience.
We respond to inquiries and messages promptly and professionally, 24 hours a day, 7 days a week.
Dwell always provides clear and accurate information about your rental property.
House rules and expectations are carefully explained and we provide digital house manuals so that guests can enjoy a more comfortable and relax stay.
Guest Relations focuses on assuring guests are looked after with all details sorted for local recommendations for attractions and restaurants.
Record-keeping
Organised record-keeping of income and expenses is imperative when effectively managing your rental property.
We keep track of rental income, and expenses, and use this information to make informed decisions about your rental business.
Evaluating and Preparing for Guests
The team at Dwell has extensive experience in preparing a property for short-term rental.
We also pride ourselves in supporting clients who were unhappy with the previous performance of their properties.
From 5-star villas to single room studios, we evaluate what you already have, enhance that, and work to ensure guest expectations are exceeded.
Our team will organize and oversee any smart updates to your property.
We can also bring unique, cost-effective solutions to power interruptions with our load shedding packages.
Calendar Management
Effective calendar management is crucial for maximising rental income and avoiding double bookings.
We utilise leading industry software to keep your calendar up-to-date and synchronised across all platforms to maintain accurate availability information.
Cleaning and Maintenance
Providing a clean and well-maintained rental property is integral to providing a positive guest experience.
We develop a cleaning and maintenance schedule and ensure that it’s followed consistently.
Our team members evaluate your property for damage and take an inventory before and after each guest’s check-in and check-out.
They photograph damage and note missing items so that immediate claims can be started with the booking platform’s insurance company.
We handle all claims and reimbursement and replace or oversee repairs of the damaged items.
We also have long-standing relationships with trusted repair and ongoing property maintenance professionals.
Handling Complaints
No matter how well-managed a rental property is, complaints may still arise.
We respond to all issues promptly and professionally and take steps to address any concerns or problems swiftly and efficiently.
A positive response to complaints can lead to positive reviews and increased bookings.
